Workers' compensation & motor accident claims
An honest opinion, clearly reasoned.
Independent neuropsychological assessment and psychological therapy for people whose care is funded through a workers' compensation or motor accident claim. Where your claim covers the care you need, the insurer is invoiced directly.
Assessment and therapy for compensation claims
Clear about what we do
Where your claim covers the care you need, the insurer is invoiced directly and there is usually no cost to you. We know a claim can be stressful and slow. We will be clear about what we do, keep you informed, and explain every step before we begin.
Schemes we work with
Who we bill
- WorkCover Queensland and self-insured Queensland employers, for work-related injuries
- Compulsory third party (CTP) insurers, for injuries from a motor vehicle accident
- icare (NSW), for workers compensation and motor accident claims in New South Wales
- Workers compensation and transport accident schemes interstate, where your claim covers the care you need
If your claim sits with a scheme not listed here, call us on 0452 452 262 and we will tell you whether we can help.
What we provide
Assessment, therapy and reports
- Independent assessment of memory, attention, concentration and other thinking skills, and how an injury affects daily life, work and capacity
- Psychological therapy for injury-related conditions such as posttraumatic stress, depression, anxiety and adjustment, where this is approved by the insurer
- Reports written to address the specific questions the insurer, case manager or referrer needs answered, within agreed timeframes
- Telehealth by secure video or phone where appropriate; some cognitive tests must be done in person to be valid, and we will advise which
Independent and impartial
Where our duty lies
When we are asked for an independent assessment, our role is to give an honest, evidence-based opinion. Our duty is to the assessment question and the facts, not to whichever party arranged or paid for the appointment. We will explain this to you at the start, tell you what will happen with the report, and answer your questions about the process.
You are welcome to bring a support person. We will let you know in advance if any part of the appointment cannot be observed by a third party for test-security reasons.
Reports and timeframes
What to expect
We agree the scope, the questions to be answered and a report timeframe with the insurer or referrer before the appointment, so expectations are clear on all sides. We aim to provide reports within two weeks of the appointment once scoring and interpretation are complete, though it can take longer when we are waiting on records from others, so we keep you updated rather than commit to a fixed date.
If a deadline is urgent, tell us when you make contact and we will tell you honestly whether we can meet it.
What we need to begin
For case managers, referrers and claimants
- The claimant's name and contact details, and your details if you are a case manager, insurer or lawyer
- The claim number and the insurer or scheme managing the claim
- A referral or letter of instruction setting out the questions to be answered
- Written approval to proceed and to invoice the insurer
- Relevant history, prior reports, imaging and any other documents to be considered
- Consent for us to communicate with the parties involved
Common questions
Claim questions, answered plainly
Is there a cost to me?
Where your claim covers the care you need, the insurer is invoiced directly and there is usually no cost to you. We confirm approval before we begin.
Which schemes do you work with?
WorkCover Queensland and self-insured Queensland employers, compulsory third party (CTP) insurers, and icare in New South Wales. If your claim sits with another scheme, call us on 0452 452 262 and we will tell you whether we can help.
Are your independent assessments impartial?
Yes. When we are asked for an independent assessment, our duty is to the assessment question and the facts, not to whichever party arranged or paid for the appointment. We explain this at the start and tell you what will happen with the report.
How long do reports take?
We aim to provide reports within two weeks of the appointment, once scoring and interpretation are complete. It can take longer when we are waiting on records from others, so this is an aim rather than a fixed promise, and we keep you updated. If a deadline is urgent, tell us and we will be honest about whether we can meet it.
How to start
Case managers, insurers, lawyers and claimants can call 0452 452 262, email referrals at brainandmind.com.au, or use the Make a referral form. We acknowledge every enquiry on receipt and confirm scope, questions, fees and timeframe before booking, so there are no surprises.
Make a referral