Privacy
Your information, handled with care and respect.
This notice explains what personal information we collect through this website, why we collect it, and the choices you have. It sits alongside the privacy practices that govern your clinical care.
We collect only what we need, use it only for the reason you gave it, and keep it no longer than we must.
The Brain and Mind Clinic is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and, for health information, by Queensland health-privacy requirements. This page covers the personal information collected through this website. The collection, use and storage of your clinical health records is governed by the privacy and consent processes we explain when your care begins.
What we collect, and why
Information collected through this website
When you use the forms on this site, you choose what to share with us. Depending on the form, we may collect:
- Contact and enquiry details: your name, email, phone number and the content of your message, when you request an appointment or send an enquiry.
- Referral details: if you are a referrer, your details and the patient information you provide, so we can triage and respond to the referral.
- Attachments you upload: referral letters, plans or reports you choose to attach.
We use this information only to respond to you, arrange or provide care, and meet our professional and legal obligations. We do not sell your information, and we do not use it for advertising.
Cookies and analytics
How we measure the website
If website analytics are enabled, we use them only to understand how the site is used in aggregate, which pages are visited and how the site performs, so we can improve it. We anonymise your IP address, we do not use analytics to build advertising profiles, and we ask for your consent before any analytics cookies are set. This does not identify you personally, and it is separate from any information you give us through a form.
The assistant on this site
Our online service finder
The service finder on this site helps point you to the most relevant service. By default it runs in your browser, and the questions and answers stay on your device unless you choose to carry them into an appointment request.
We are preparing an optional, consent-based assistant that can send your messages to a secure third-party AI service to understand them better. This feature is not currently switched on. Before we enable it, we will publish the specific collection notice it requires, covering what is sent, to whom, and your choices, and you will be asked to consent before any message leaves your browser. Until then, the finder works only on your device.
Storage, access and your rights
How we look after your information
- Where we store your information. When you send a form, the details are delivered to our practice through our Australian-hosted Microsoft 365 system, with access limited to the staff who need it. We do not routinely disclose your information overseas. If that ever changes, we will update this notice and, where the law requires it, ask for your consent first.
- Storage and security. We hold personal information securely and limit access to the people who need it to do their work.
- Disclosure. We disclose information only where you would expect us to, for example to a funder you have nominated, where you consent, or where the law requires it.
- Access and correction. You can ask to see the personal information we hold about you, and ask us to correct it if it is wrong. Use the contact details below.
- Retention. We keep information only as long as we need it for the purpose it was collected, or as the law requires for health records.
- Complaints. If you have a concern about how we have handled your information, please tell us and we will work with you. You can reach us on 0452 452 262 or by email at enquiry at brainandmind.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Last updated: June 2026. We review this notice from time to time and will publish any changes here.
Questions about your privacy?
If you would like to know more about how we handle your information, or to make a request, please get in touch.
Contact us